Sales email?

Sales email?

Whilst browsing the Mesh computers website looking for an email address for their sales department, a popup dialog appeared and I thought I’d found it. As it says – contacting MESH is easy! I’m hesitating, but the first thing I do is try and click on the word ‘Email’ at the bottom. It doesn’t look like a link particularly, but it’s the most likely thing there to give me what I’m looking for.

Found it!

Found it!

Sadly, it’s not clickable. I’m looking round for a pointer to the email address but I’m flummoxed – I can’t see how to get the email address anywhere. It said it was easy and quite honestly, I’m feeling a bit dumb by now. And then…then I spot this scrollbar way over on the right – completely detached from the popup box. I realise this mightbe related to the popup box – not the page behind.

Improved

Improved

Sure enough – I scroll down with the detached scrollbar and all the details appear in a table in the popup box.

The situation could be improved obviously by putting the scrollbar right up alongside the popup box. You might think also by the text saying ‘We can be reached by phone, fax, or email. Scroll down for details.‘ But if you have to tell the user to scroll down…well something’s wrong in the first place.

An unfortunate combination of a detached scrollbar (why?) and alignment of a header row on the table of information with the bottom of the popup box. But had the scrollbar not been completely detached, this website would not have needed to make me think.